DigitalXLR

Managing & Canceling Recurring Subscriptions

How to cancel recurring Stripe billing, period-end access retention, and managing payment methods.

Subscription Management

Recurring subscriptions (Creator, Power, Production) can be managed or canceled at any time directly from your Profile Settings page.

How to Cancel Your Subscription

  1. Navigate to /profile.
  2. Scroll to the account summary panel on the left.
  3. Click Cancel Subscription and confirm in the popup window.

What Happens When You Cancel

  • Immediate Re-billing Stop: Future recurring charges on Stripe stop immediately. You will not be billed again.
  • Retain Active Access: Your subscription plan status, priority queue access, and remaining token credits remain fully active until the end of your current billing cycle (subscriptionExpiresAt).
  • One-Time Purchases: One-time purchases (such as Token Packs, Unlimited Passes, or Lifetime Deals) do not have recurring subscriptions to cancel.