Privacy Policy

This Privacy Policy explains how DigitalXLR.com collects, uses, stores, shares, and processes information when you use our website, account system, AI video generation tools, media upload features, payment system, credit system, and related services.

DigitalXLR is an AI-powered video generation service. The Service may use third-party AI models, infrastructure providers, storage providers, payment processors, moderation systems, analytics tools, and other technology providers, including Seedance 2.0 or replacement providers.

By using DigitalXLR, creating an account, uploading media, submitting prompts, generating videos, purchasing credits, or using any part of the Service, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, including our use of uploaded and generated media for AI training and service improvement, you must not use DigitalXLR or upload any media to the Service.

Who We Are

DigitalXLR is a video generation platform available at DigitalXLR.com.

For privacy-related questions, account issues, deletion requests, copyright concerns, or data requests, you may contact us at:

Email: support@digitalxlr.com

Website: DigitalXLR.com

Information We Collect

We collect information that you provide directly when using the Service.

This may include your name, email address, username, password credentials, account details, billing details, support messages, prompts, uploaded files, reference images, input videos, generated videos, exported files, and project data.

We also collect information automatically when you use DigitalXLR.

This may include your IP address, browser type, device information, operating system, approximate location, access times, pages viewed, generation history, credit usage, payment status, error logs, technical diagnostics, and usage activity.

We may also receive limited information from third-party providers, such as payment processors, authentication providers, analytics tools, cloud providers, AI providers, and moderation systems.

Media You Upload and Generate

DigitalXLR allows users to upload, process, edit, and generate media.

This may include prompts, images, videos, reference files, character references, face references, product references, brand assets, generated videos, generated images, previews, drafts, and exported files.

You are responsible for making sure you have the legal right to upload, process, generate, and use any media you submit to DigitalXLR.

You should not upload private, sensitive, confidential, copyrighted, or third-party material unless you have the necessary rights, permissions, and consent.

Uploaded media and generated media may be processed by DigitalXLR and by third-party AI, cloud, storage, moderation, and infrastructure providers.

Use of Uploaded and Generated Media for AI Training

DigitalXLR may use media that you upload, submit, generate, edit, export, or create through the Service as training data.

This includes your prompts, uploaded files, reference images, input videos, generated videos, failed generations, edited outputs, exported files, metadata, usage patterns, and related generation activity.

We may use this data to train, fine-tune, test, evaluate, improve, optimize, and develop DigitalXLR’s AI systems, video generation workflows, prompt systems, moderation systems, quality-control systems, safety systems, and future product features.

This may involve automated review, human review, dataset preparation, model evaluation, quality scoring, prompt analysis, abuse detection, debugging, and service improvement.

By using DigitalXLR, you agree that your uploaded and generated media may be used for these purposes.

DigitalXLR does not provide a general opt-out from AI training, model improvement, system evaluation, or product improvement uses.

If you do not want your uploaded or generated media to be used for AI training or service improvement, you should not upload, submit, generate, or create media using DigitalXLR.

Deleting media from your account may not remove information that has already been processed, reviewed, transformed, anonymized, aggregated, or used in model training, evaluation, safety testing, debugging, or system improvement workflows.

How We Use Your Information

We use your information to provide, operate, improve, and secure DigitalXLR.

This includes creating accounts, authenticating users, processing payments, managing credits, generating videos, storing projects, delivering exports, providing customer support, fixing bugs, monitoring performance, detecting abuse, enforcing our Terms of Service, and improving our AI systems.

We may also use your information to improve prompt handling, enhance generation quality, test new features, prevent fraud, moderate unsafe content, investigate policy violations, comply with legal obligations, and communicate with you about your account or the Service.

Third-Party AI Providers and Service Providers

DigitalXLR may use third-party providers to operate the Service.

These providers may include AI model providers, video generation providers, cloud hosting providers, file storage providers, database providers, payment processors, analytics providers, email providers, security tools, moderation services, and infrastructure providers.

When necessary, your prompts, uploaded media, generated media, account data, technical data, or usage information may be sent to these providers so they can perform services on our behalf.

Third-party providers may process information according to their own systems, technical requirements, security practices, and policies.

DigitalXLR may replace, change, add, or remove providers at any time.

Payments and Billing Information

Payments may be processed by third-party payment processors.

DigitalXLR may receive limited billing information such as your name, email address, payment status, purchase amount, transaction ID, subscription status, invoice details, billing country, and payment metadata.

We do not intentionally store full credit card numbers on our own servers unless clearly stated. Payment card information is usually handled by the payment processor.

We use payment information to complete purchases, manage subscriptions, issue invoices, prevent fraud, resolve disputes, and comply with financial recordkeeping obligations.

Cookies and Analytics

DigitalXLR may use cookies, local storage, pixels, analytics tools, and similar technologies.

These technologies help us keep users logged in, remember preferences, measure performance, understand usage, improve features, prevent abuse, debug errors, and improve marketing.

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, DigitalXLR may rely on consent, contract performance, legitimate interests, legal obligations, fraud prevention, platform security, service improvement, AI system improvement, and protection of users or the public.

By using the Service and submitting media, you consent to the processing described in this Privacy Policy, including the use of uploaded and generated media for AI training, service improvement, moderation, and product development.

Withdrawal of consent may require you to stop using the Service and may not affect processing that already occurred before the withdrawal.

Sharing of Information

We may share information with service providers that help us operate DigitalXLR.

We may also share information when required by law, court order, government request, payment dispute, security investigation, fraud prevention, rights enforcement, business transfer, merger, acquisition, asset sale, or protection of DigitalXLR, users, or the public.

We do not sell your personal information in the traditional sense of directly selling user profiles for money.

However, some privacy laws define “sale” or “sharing” broadly. If any of our analytics, advertising, or tracking activities are considered a sale or sharing under applicable law, eligible users may have rights under those laws.

Public Content and Shared Links

Some DigitalXLR features may allow you to publish, share, export, or display generated videos, project pages, media links, or public content.

If you choose to make content public, anyone with access may view, copy, download, share, or use that content.

You are responsible for anything you publish, export, sell, distribute, or share outside your private account area.

Data Retention

We keep information for as long as needed to provide the Service, manage your account, comply with legal obligations, resolve disputes, prevent abuse, enforce our terms, maintain business records, and improve our systems.

Uploaded media, generated videos, project files, logs, and account data may be retained while your account is active.

Some data may be retained after deletion where required for legal, security, fraud prevention, billing, backup, audit, dispute resolution, training, evaluation, debugging, moderation, or model-improvement purposes.

We may delete inactive accounts, expired files, old generations, temporary previews, cached files, failed generations, or stored media according to our storage limits and internal policies.

Security

We use reasonable technical and organizational measures to protect information.

These may include access controls, encrypted connections, account authentication, server security, logging, provider security features, and monitoring.

No online service is completely secure. We cannot guarantee that unauthorized access, data loss, misuse, or security incidents will never happen.

You are responsible for keeping your password secure and controlling access to your account.

International Data Transfers

DigitalXLR may use providers located in different countries.

Your information may be processed, stored, or transferred outside your country, including to countries that may have different data protection laws.

By using DigitalXLR, you understand that your information may be transferred internationally where necessary to operate the Service.

Where required, we will use appropriate safeguards for international transfers.

Children and Minors

DigitalXLR is not intended for children who are not legally allowed to use the Service.

If you are under the age of majority in your location, you should only use DigitalXLR with permission from a parent, guardian, school, or authorized adult.

Users must not upload images, videos, voices, personal details, or likenesses of minors unless they have the legal right and proper consent to do so.

We may remove content or suspend accounts if we believe the Service is being used in a way that creates risk to minors.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal data.

You may also have the right to withdraw consent, limit certain processing, or complain to a data protection authority.

To make a request, contact us at support@digitalxlr.com.

We may need to verify your identity before processing your request.

Some requests may be limited by law, security needs, billing obligations, fraud prevention, technical limitations, backup systems, provider dependencies, legal claims, model training limitations, completed processing, or legitimate business needs.

DigitalXLR does not guarantee that a deletion, objection, or restriction request will remove data already used in AI training, model evaluation, moderation, debugging, safety testing, or system improvement.

Sensitive Information

You should avoid uploading sensitive personal information unless it is necessary and you have the legal right to do so.

Sensitive information may include identity documents, financial details, medical information, biometric information, precise location, private images, confidential business documents, private conversations, or data about children.

DigitalXLR is a creative video generation service, not a secure storage vault for sensitive or confidential information.

Copyright, Likeness, and Third-Party Rights

You are responsible for making sure that your uploaded media, prompts, generated videos, and final use do not violate copyright, trademark, privacy rights, publicity rights, contractual rights, or other legal rights.

You should not upload or generate content using another person’s face, voice, body, identity, brand, logo, product, character, or creative work unless you have permission or a valid legal basis.

We may remove content, restrict generations, or suspend accounts if we believe content creates legal, safety, or rights-related risk.

Marketing Communications

We may send you service-related emails about your account, payments, security, policy updates, and important platform changes.

We may also send marketing emails if you sign up, purchase, subscribe, or consent to receive them.

You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

You may still receive important service-related messages even if you unsubscribe from marketing emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on DigitalXLR.com with a new “Last Updated” date.

Your continued use of the Service after the updated Privacy Policy is posted means you accept the updated policy.

If you do not agree with the updated policy, you should stop using DigitalXLR.

Contact Us

For privacy questions, data requests, account issues, AI training questions, or deletion requests, contact us at:

Email: support@digitalxlr.com

Website: DigitalXLR.com