Refund & Money-Back Policy

Effective Date: September 28, 2026

DigitalXLR provides a 14-day money-back guarantee for eligible purchases, subject to the terms of this policy and applicable law.

Unlimited Plans are excluded from the 14-day money-back guarantee and are non-refundable, except where a refund or other remedy is required by applicable law.

1. 14-Day Money-Back Guarantee

For eligible DigitalXLR plans and purchases, customers may request a refund within 14 days from the date of successful payment.

The amount refundable depends on whether DigitalXLR resources have been consumed.

If no DigitalXLR resources have been consumed, the customer may be eligible for a refund of the amount paid, less any applicable payment gateway, payment processing, currency conversion, transaction, or other fees that are non-refundable to DigitalXLR.

If DigitalXLR resources have been consumed, applicable resource usage charges and non-refundable payment processing fees may be deducted from the refund amount.

The 14-day money-back guarantee does not apply to Unlimited Plans.

After the applicable 14-day period expires, eligible purchases are generally non-refundable, except where required by applicable law.

2. Unlimited Plans — Final and Non-Refundable

All purchases of a DigitalXLR Unlimited Plan are final and non-refundable, except where required by applicable law.

Unlimited Plans are expressly excluded from DigitalXLR's 14-day money-back guarantee.

This applies whether or not the customer has:

Used the Unlimited Plan.

Generated content after purchasing.

Consumed AI or computing resources.

Used only part of the subscription period.

Changed their mind after purchasing.

Decided that they no longer need the service.

Failed to use the service after purchasing.

DigitalXLR may make free tokens, promotional credits, trial credits, or other testing opportunities available before the purchase of an Unlimited Plan.

Where such an option is available, customers are encouraged to use it to evaluate DigitalXLR before purchasing an Unlimited Plan.

The availability or use of free tokens does not convert an Unlimited Plan into a refundable purchase.

Before completing an Unlimited Plan purchase, DigitalXLR may require the customer to expressly acknowledge that they understand they may test the service using available free tokens before purchasing and that the Unlimited Plan is non-refundable, except where required by applicable law.

By completing an Unlimited Plan purchase after being presented with this notice, the customer confirms their acceptance of these terms.

3. Full Refund for Unused Eligible Services

If a customer has paid for an eligible DigitalXLR service and has not used any DigitalXLR resources, the customer may request a refund within the applicable 14-day guarantee period.

Where eligible, the refund will be calculated as:

Refund Amount = Amount Paid − Non-Refundable Payment Gateway Fees

Payment gateway fees may include transaction fees, processing fees, currency conversion fees, payment method fees, or other charges imposed on DigitalXLR that cannot be recovered when a payment is refunded.

DigitalXLR will not deduct service or resource charges where no DigitalXLR resources have been consumed.

This section does not apply to Unlimited Plans.

4. Refunds After Resources Have Been Used

For purchases that qualify for the 14-day money-back guarantee, customers who have consumed DigitalXLR resources may still submit a refund request during the applicable 14-day period.

The eligible refund amount may be calculated after deducting applicable resource usage and non-refundable payment processing fees.

The general calculation is:

Refund Amount = Amount Paid − Resource Usage Charges − Non-Refundable Payment Gateway Fees

If the calculated deductions equal or exceed the amount paid, no refund will be payable, except where otherwise required by applicable law.

This section does not apply to Unlimited Plans because Unlimited Plan purchases are final and non-refundable.

5. Resource Usage

For plans eligible for refunds, DigitalXLR may consider resource usage when determining the refundable amount.

Resource consumption may include AI generation, processing, rendering, GPU computation, storage, bandwidth, file processing, media processing, and other computing resources used in connection with the customer's account.

DigitalXLR may determine applicable resource usage based on internal usage records, generation records, processing records, third-party provider charges, or applicable DigitalXLR resource rates.

6. AI Generation Usage

Resource consumption may include activities such as video generation, image generation, audio generation, rendering, frame extraction, image processing, video processing, GPU computation, storage, bandwidth, and other metered computing activities.

A generation request may constitute resource usage even where the resulting output is not ultimately downloaded, published, saved, or used by the customer.

7. Failed, Rejected, or Unsatisfactory Generations

AI generation requires computing resources and may incur costs before a final output is produced.

Resource usage may therefore occur where a generation fails during processing, produces unexpected results, is rejected, is blocked by a safety system, does not match a prompt, does not meet customer expectations, produces technically unusable content, or is affected by limitations imposed by a third-party AI provider.

A failed, rejected, blocked, or unsatisfactory generation does not necessarily mean that no computing resources were consumed.

For eligible refundable plans, such resource consumption may be considered when calculating the refundable amount.

For Unlimited Plans, dissatisfaction with individual generations does not create a refund entitlement.

8. AI Output Quality

DigitalXLR does not guarantee that AI-generated content will exactly match a customer's prompt, reference material, character requirements, visual requirements, style requirements, composition requirements, motion requirements, quality expectations, or intended use.

Artificial intelligence systems are probabilistic and may produce different results from the same or similar inputs.

Generated content may contain inaccuracies, inconsistencies, artifacts, unexpected results, or variations.

Dissatisfaction with generated content does not automatically create a right to a refund.

For eligible refundable purchases, consumed resources may be deducted when calculating a refund.

Unlimited Plans remain non-refundable except where otherwise required by applicable law.

9. Fair Usage and Unlimited Plans

The term "Unlimited" refers to access under DigitalXLR's applicable Fair Usage Policy, service limitations, infrastructure capacity, technical restrictions, abuse-prevention systems, model availability, and Terms and Conditions.

Unlimited access does not mean unrestricted, infinite, automated, abusive, or commercially unreasonable consumption of computing resources.

DigitalXLR may apply reasonable safeguards, queues, temporary limitations, generation limits, rate limits, or other measures necessary to protect service stability, infrastructure, customers, and third-party providers.

Application of the Fair Usage Policy does not, by itself, create a right to a refund for an Unlimited Plan.

10. Payment Gateway and Processing Fees

Payment gateway and payment processing fees may be non-refundable where DigitalXLR is unable to recover those fees from the payment processor.

Such fees may include payment processing fees, gateway transaction fees, card processing fees, currency conversion fees, payment-method charges, international payment fees, or other non-refundable transaction costs.

Where applicable to an eligible refund, these fees may be deducted from the amount returned to the customer.

11. Subscription Renewals

Each successful subscription renewal constitutes a separate payment.

Customers are responsible for cancelling subscriptions before the next billing date if they do not wish to continue their subscription.

Cancellation prevents future renewals but does not automatically create a refund entitlement for a payment that has already been successfully processed.

For plans covered by the 14-day guarantee, a refund request relating to a renewal remains subject to this Refund & Money-Back Policy.

Where an Unlimited Plan automatically renews, each Unlimited Plan renewal remains non-refundable except where required by applicable law.

12. Promotional and Special-Offer Plans

Promotional, discounted, annual, limited-time, and special-offer purchases remain subject to this Refund & Money-Back Policy unless the offer expressly provides different terms.

If a promotional or discounted offer is an Unlimited Plan, the Unlimited Plan refund terms apply and the purchase is non-refundable.

Where an eligible promotional purchase qualifies for a refund, the refund will generally be calculated using the amount actually paid, less applicable resource usage and non-refundable payment processing fees.

13. Free Tokens, Trial Credits, and Promotional Credits

DigitalXLR may provide free tokens, trial credits, promotional credits, introductory credits, or other forms of complimentary usage.

These resources may allow customers to evaluate the service before purchasing a paid plan.

Free tokens, trial credits, and promotional credits have no cash value unless DigitalXLR expressly states otherwise.

They cannot normally be exchanged for cash or refunded.

Where free tokens are available before an Unlimited Plan purchase, customers are encouraged to test the service before purchasing.

A customer's decision not to use available free tokens before purchasing an Unlimited Plan does not make the Unlimited Plan refundable.

14. Technical Issues and Service Interruptions

DigitalXLR may experience maintenance, technical issues, service interruptions, capacity limitations, infrastructure limitations, third-party provider outages, model changes, processing delays, or other operational issues.

Temporary interruptions, generation delays, queues, model unavailability, or third-party provider issues do not automatically create an entitlement to a refund.

Where a verified technical issue directly caused by DigitalXLR materially prevents access to a purchased service for a significant period, DigitalXLR may, where appropriate and subject to applicable law, provide an account adjustment, service extension, replacement usage, account credit, or another reasonable remedy.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

15. Third-Party Providers

DigitalXLR may use third-party artificial intelligence providers, cloud infrastructure providers, payment processors, storage providers, hosting providers, and other external services.

Third-party providers may modify models, change functionality, impose restrictions, alter safety systems, experience outages, introduce capacity limits, discontinue services, or otherwise change their products.

Such circumstances do not automatically create an entitlement to a refund.

DigitalXLR may substitute, remove, add, or modify available AI models or service providers where reasonably necessary to operate the service.

16. Content Policy and Prohibited Use

Customers must use DigitalXLR in accordance with DigitalXLR's Terms and Conditions, Content Creation Policy, Fair Usage Policy, and other applicable policies.

DigitalXLR may restrict generations, remove content, suspend access, limit access, or terminate accounts where a customer violates applicable policies, abuses the service, attempts to circumvent safeguards, engages in fraudulent activity, or uses DigitalXLR for prohibited or unlawful purposes.

Suspension or termination resulting from a customer's violation of DigitalXLR policies does not automatically create a refund entitlement.

Unlimited Plan purchases remain subject to the non-refundable terms described in this policy.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

17. Refund Request Requirements

Refund requests for eligible purchases must be submitted through DigitalXLR's designated customer support channel within the applicable 14-day period.

DigitalXLR may review information reasonably necessary to assess the request, including payment records, account activity, generation history, resource consumption, subscription information, transaction records, usage records, account access records, and applicable payment processing fees.

DigitalXLR may use these records to determine whether a purchase qualifies for a refund and to calculate any eligible refund amount.

Unlimited Plan purchases are not eligible for refunds under the 14-day money-back guarantee.

18. Refund Processing

Once a refund is approved, DigitalXLR will generally return the eligible refund amount through the original payment method where technically possible.

The time required for a refund to appear depends on the payment processor, financial institution, bank, card issuer, payment network, or payment method used for the original transaction.

DigitalXLR does not control processing times imposed by external financial institutions or payment processors.

19. No Refund After 14 Days

For purchases eligible for DigitalXLR's 14-day money-back guarantee, purchases become non-refundable after the applicable 14-day period expires, except where required by applicable law.

Customers are responsible for evaluating eligible services during the applicable guarantee period.

Unlimited Plans are already non-refundable from the time of purchase and are not subject to this 14-day period.

20. Abuse, Fraud, and Payment Disputes

DigitalXLR reserves the right to investigate refund requests, payment disputes, chargebacks, or claims involving suspected abuse, fraudulent activity, unauthorized account access, manipulation of usage records, repeated refund attempts, policy violations, or attempts to obtain DigitalXLR services without valid payment.

DigitalXLR may retain and provide relevant transaction, account, acceptance, login, service usage, generation, and resource-consumption records where reasonably necessary to respond to a payment dispute, chargeback, fraud investigation, or legal request.

Nothing in this section restricts a customer's lawful right to contact their payment provider or exercise rights available under applicable law.

21. Consumer Protection Rights

Nothing in this Refund & Money-Back Policy excludes, restricts, waives, or limits any consumer right or statutory remedy that cannot legally be excluded, restricted, waived, or limited.

Where applicable law requires DigitalXLR to provide a refund, replacement, credit, or another remedy, DigitalXLR will comply with those obligations.

22. Customer Acknowledgment

By purchasing a DigitalXLR subscription, plan, or paid service, the customer confirms that they have read and agreed to this Refund & Money-Back Policy.

For purchases eligible for the 14-day money-back guarantee, unused services may qualify for a refund of the amount paid less applicable non-refundable payment processing fees.

Where eligible services have been used during the 14-day period, DigitalXLR may deduct applicable resource usage and non-refundable payment processing fees.

Eligible purchases generally become non-refundable after 14 days, except where required by applicable law.

Unlimited Plans are not covered by the 14-day money-back guarantee. Unlimited Plan purchases are final and non-refundable from the time of purchase, except where required by applicable law.

Where DigitalXLR makes free tokens available before the purchase of an Unlimited Plan, customers may use those tokens to evaluate the service before purchasing.

DigitalXLR may require customers to expressly acknowledge the following before proceeding with an Unlimited Plan purchase:

"I understand that I can test the service using free tokens before purchasing and that the Unlimited Plan is non-refundable, except where required by applicable law."

By proceeding with the purchase after accepting this acknowledgement, the customer confirms that they understand and accept the applicable Unlimited Plan refund terms.